Leasehold and Estate Management Services can be
best described as the management of the grounds, structure and common parts of
leasehold flats and, in some cases, the management of the grounds and
facilities serving freehold houses. FSPM predominantly acts for
Freeholders, Resident Management Companies (RMC) and Right to Manage (RTM)
Companies in the provision of their estate management services.
FSPM works with its client to provide a tailored
menu of services to suit the specific needs of that client and the property for
which they are responsible. The typical scope of services FSPM provides may
include:
-
Annual Budgeting, in consultation with the client and
suppliers, helps to provide a good indication of anticipated expenditure and
allows for controlled expenditure and helps to avoid unexpected costs to
leasehold and freehold property owners.
A copy of the budget figures, with a full explanation to the scope of
services expected is circulated at the start of the financial year. That's not
the end of the process and we will continue to monitor performance against
budget throughout the year.
-
Negotiating and supervision of contracts in respect of day to day services, including
communal cleaning, gardening and utilities, as well as the administration of
planned maintenance projects against agreed service specifications.
-
Collection of service
charge, estate charge, insurance and ground rent contributions. Robust credit
control processes ensure debts are not allowed to grow unchallenged to the
detriment of the client and development as a whole.
-
A monthly property visit and
inspection by the property manager.
Regular inspections enable problems to be identified at an early stage
and remedial action taken, often before the residents are aware of an issue! An inspection report is completed during each
visit and a summary of findings can be provided to the client, generally
quarterly, but more regular reporting can be provided where managing specific
issues.
-
A 24/7 emergency helpline a
dedicated service for dealing with urgent repairs to the communal parts of a
development that arise outside of our normal officehours.
-
Quarterly client review meetings, to discuss pertinent issues, including planned and
ad-hoc works, performance against budget and arrears management. Where required more regular meetings
can be arranged.
